Listed games
Our listed games include Gonzo's Quest, Immortal Romance and Legacy of Dead.
21 Red Casino
Our services include the casino games on our site. Explore our offers, choose how to play and find the account and payment conditions that apply before you get started.
Browse games, bonuses, your account, deposits, withdrawals, responsible play, support and eligibility.
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Lobby options
Our lobby includes a table games category alongside options labelled play for real and play for fun. A site account is required to place a real-money bet.
Welcome and reload bonuses
Welcome bonus
Our welcome bonus is 200% up to £1,000.
Reload bonus
Our reload offer gives a 100% match bonus on every deposit. Bonus terms apply to both offers.
Wagering and promotion conditions
Our bonuses require wagering of 15x your deposit plus bonus before you can request a withdrawal. For example, a £20 deposit and £20 bonus require £600 in wagers.
By accepting during registration, you also accept additional terms relating to promotions, bonuses and special offers. We may provide their details on our site or communicate them when applicable. Participating in a promotion means accepting its related conditions, which we provide in correspondence or our bonus conditions. We may change those conditions, and you are responsible for keeping up to date with them. When you receive a bonus, additional betting rules may apply under our bonus and promotion conditions or the conditions specific to that promotion.
Bonus use
Bonus abuse includes, but is not limited to, breaking the conditions of a bonus, free spins or another promotional offer, opening multiple accounts to claim multiple bonuses, and using bonus funds only to progress through a game's bonus stages. If we have reason to suspect attempted or committed bonus abuse, alone or in a group, we may forfeit the bonus and its winnings, revoke, refuse or withdraw the offer, block access to particular products or exclude bonus use on those products, exclude you from future promotions or terminate your account immediately.
Your account
Register in your own name
To create an account, give us your name, date of birth, address, telephone number and email address, and confirm that you are over 18. Open it in your own name using your own personal details, not someone else's. You may open only one account with us. If we find evidence of multiple accounts, we may close all associated accounts and cancel all transactions, including blocking play and prize distribution.
Access and identification
Access your account with the username and password you choose during registration. We may ask you for identification documents to help us meet our obligations. These may include a valid passport or other government-issued identification, proof of residence and proof of ownership of financial accounts.
Close your account
You may request closure at any time through our contact page or by email. We will respond as quickly as possible, and you remain responsible for the account until we complete its closure.
Deposits
Methods and transaction amounts
You can use different payment methods to deposit, but we do not accept physical cash as a payment method. We set the minimum and maximum amounts for a single deposit transaction and may change them at any time. The name on your credit card, payment card or other payment method must match the name you supplied when registering your account with us.
Currency and payment checks
You may deposit in any currency, but conversion fees may apply and exchange rates against the euros credited to your account may vary. If the rate changes between opening the cashier and making the deposit, the rate at submission applies. We may request proof of payment at any time of our choosing.
Withdrawals
Requests and amounts
You may withdraw your balance at any time when all conditions are met, in accordance with our withdrawal policy. Our minimum withdrawal is £100, and requests below £100 are refused unless the current bonus terms and conditions state otherwise.
Processing and identification
We aim to process withdrawal requests within 1 to 3 working days after verification of the requested documents, but we do not accept responsibility for payment-processing delays. We may refuse a withdrawal if we cannot verify your identity, including your age, location and telephone number. You may provide identification documents or other proof of identity to resolve this, and we may request specific evidence under your local law.
Where we pay you
We can pay only to an account registered in the same name and at the same address as your account with us. We pay back through the route used to fund the account up to the deposit value. Excess funds may go to a player-owned withdrawal method registered on the account, and we may decide which withdrawal methods can be used.
Fees and currencies
We charge no fee for ordinary withdrawals, but you pay any bank or payment-processor fees. If deposits were made in a currency other than euros, we may pay withdrawals in a combination of the two currencies and may charge conversion fees for that service in some circumstances.
Deposits that have not been fully used
Withdrawals of funds that have not been played even once are subject to our refund policy. All deposited funds must be used to place bets. For withdrawals of funds not fully used, we reserve the right to charge fees corresponding to our own costs, including deposit costs, starting at a minimum of £5 or 20% of the deposit amount.
Account cancellation
If your player account is cancelled, you may withdraw its balance subject to withdrawal fees and our withdrawal policy. When the agreement is cancelled, we must refund funds owed to you after deducting amounts you owe us. If the account is closed and the agreement terminated because security verification failed, all funds held in the account are considered forfeited.
Responsible play
Limits and self-exclusion
We provide a voluntary service to restrict or close your account or limit your ability to place bets. Contact support for more information. To request self-exclusion, email [email protected] with your account details and the exclusion period you request. If you do not specify a period, we apply the minimum period.
Applying a request
We try to implement voluntary limitation requests as soon as possible. If you use our site before we implement yours, we disclaim responsibility for funds lost during that time. Our exclusions and limits are set account by account, so if you have an account at another casino we own, you must set that account accordingly too.
We recommend GamCare for free and confidential advice.
Support and complaints
Contact us
Send us your query through our contact form or email [email protected], and we will get back to you shortly. We take complaints seriously and do our best to resolve them promptly.
Complaint conditions
Complaints about how a game operates must reach us before you play it. We will not consider a complaint submitted more than 21 days after the transaction it describes. We consider complaints or disputes about specific games only if the game is directly recorded in our company's database files or records.
Our site and eligibility
We are 21 Red Casino, and we develop, publish and operate our casino and its related features. You must be at least 18 and must also have reached the legal age required by your country's law to use our site.
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